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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsVerint CRM Platform Support and Maintenance Contract
    Awarded contract

    Verint CRM Platform Support and Maintenance Contract

    Awarded
    £572.7k
    Published 7 Sept 2026

    West Lothian Council is renewing a five-year support and maintenance contract for its Verint Customer Relationship Management platform covering hosting, updates, and development services.

    🇬🇧United Kingdom· ScotlandPublished 7 Sept 2026· 1 months agoviaFind a Tender
    Awarded
    £572.7k
    Published 7 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £572,744
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Scotland

    Suppliers

    1 supplier
    • VE
      Verint
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    7 September 2026
    Awarded — no open tender advertised

    Brief

    West Lothian Council is seeking to renew its contract with Verint Systems UK Limited for comprehensive support and maintenance of its Customer Relationship Management (CRM) system. This five-year contract covers ongoing supplier support, system maintenance, cloud hosting, security updates, software upgrades, and development services. The Verint CRM platform is a critical business system used across multiple Council services for customer contact management, case handling, workflow automation, digital self-service capabilities, and service request processing. The contract ensures continuous platform availability, system resilience, data security, and supports the Council's digital transformation initiatives. Interested suppliers should be prepared to demonstrate expertise in CRM platform management, cloud service delivery, and the ability to support a complex, multi-service corporate system.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, West Lothian Council has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Verint1× · 50%
    2. The Wise Group1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f3cd

    Your fit

    Could you win the next one?

    This went to Verint. Sonar reads West Lothian Council's work like this against your business — who holds it, and whether you could compete or partner next time.

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    WL
    Buyer
    West Lothian Council
    Sector
    IT & Software