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    ContractsPatient Experience Portal and Hybrid Mail Solution - Joint NHS Procurement
    Closed contract

    Patient Experience Portal and Hybrid Mail Solution - Joint NHS Procurement

    Contract value
    £4.3m
    Closed 21 Aug 2026

    Two NHS trusts seek a supplier to implement an integrated Patient Experience Portal and hybrid mail solution by February 2027 with native Oracle EPR connectivity and full digital transformation support.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 27 Jul 2026· 2 months agoviaFind a Tender
    Contract value
    £4.3m
    Closed 21 Aug 2026
    Tender deadline passed on 21 Aug 2026.

    Decision brief

    4 fields
    • Contract value
      est.£4,333,333
      Pounds sterling
    • Tender closed
      21 Aug 2026
      1 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Lifecycle

    Closed

    Tender closed on 21 Aug 2026. Awaiting award.

    27 Jul 2026Today21 Aug 2026

    Brief

    Airedale NHS Foundation Trust and Bradford Teaching Hospitals NHS Foundation Trust are jointly seeking a supplier to deliver a Patient Experience Portal (PEP) and hybrid mail solution. The successful supplier will provide a joint solution led by Bradford Teaching Hospitals, with individual instances maintained for each trust. Key requirements include: native integration with Oracle EPR by 1 March 2027; full implementation by 28 February 2027; preservation of current functionality including hybrid mail printing, digital letters, SMS reminders, digital forms, and waiting list validation; and complete programme management covering process mapping, integration, testing, and ongoing support. The solution must support digital transformation of outpatient pathways while improving operational efficiency, reducing costs, enhancing patient care, and addressing health inequalities in alignment with NHS 10 Year Plan, National Cancer Plan, Elective Recovery Reform, One Digital Estate, Patient Care Aggregator (Wayfinder), and NHS App requirements. Suppliers should have experience leading complex NHS digital implementations with continuous service improvement capabilities.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Accenture (UK) Ltd1× · 33%
    2. CIVICA UK LIMITED1× · 33%
    3. PARK PLACE TECHNOLOGIES LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d45c

    Track

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    Buyer
    BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST
    Sector
    IT & Software