Shared Case Management System for Parliamentary and Correspondence Services

This opportunity involves a case management system used by multiple teams within a government organization. The system, eCase, is an off-the-shelf solution that manages parliamentary correspondence, parliamentary questions, and freedom of information requests. Three teams share access to this system: the Parliamentary and Correspondence Team (PCT), the Freedom of Information Team (FOI), and the Civil Service Pensions Team (CSP). Suppliers should understand that this is an existing case management platform that handles high-volume correspondence and regulatory request processing across multiple government functions, requiring integration, maintenance, or potential enhancement of current capabilities.