London Tribunal Managed Service Contract – Market Engagement

London Councils is undertaking market engagement for the London Tribunal Managed Service (LTMS), a comprehensive service supporting the operation of London's tribunals. The service includes: data capture and case management for appeals, statutory declarations, and witness statements; secure exchange and management of all appeal-related communications, notices, decisions, and correspondence; maintenance and administration of a publicly accessible statutory register with timely publication and accurate record-keeping; and integrated hearing centre support services including reception, administration, security, and technical support for remote, in-person, and hybrid hearings. The current service is delivered across four lots: Lot 1 (Tribunal Services), Lot 2 (Tribunal Services with RUCA and GLA oversight), Lot 3 (Hardware ICT Infrastructure), and Lot 4 (Trace and TEC data transfer services). The proposed procurement will consolidate these services, with Lots 1 and 2 forming the primary contract and Lots 3 and 4 (Hardware ICT Infrastructure and Trace/TEC services) managed by the primary service provider through supply chain or managed service arrangements. London Councils is inviting suppliers to engage in this preliminary market consultation to provide feedback on the draft specification and procurement strategy. The formal UK4 Tender Notice is anticipated for early 2027, with contract award targeted for December 2027 and a one-year mobilisation period. This is a non-binding market engagement exercise; London Councils makes no guarantee that a formal procurement will proceed. All engagement costs are the responsibility of interested economic operators.