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    ContractsContact Centre System Replacement for Greater Manchester Police
    Open tender

    Contact Centre System Replacement for Greater Manchester Police

    Greater Manchester Police seeks vendors to propose replacement solutions for its Avaya Aura Contact Centre system that currently handles emergency and non-emergency call routing for up to 1,500 users.

    🇬🇧United Kingdom· North WestPublished 18 Sept 2026· 1 month agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 month ago.

    18 September 2026
    Open tender · no closing date published

    Brief

    Greater Manchester Combined Authority (GMCA) is seeking suppliers to provide information about replacement solutions for the Avaya Aura Contact Centre (AACC) system used by Greater Manchester Police (GMP). The AACC is a critical telephony platform component that routes emergency (999) and non-emergency (101) calls to GMP call handlers in the Force Contact, Crime, and Operations branch (FCCO). The system also serves the Cell Allocation Unit, Estates team, and IT Service Desk, supporting approximately 1,000-1,500 users. Suppliers are invited to share details about modern contact centre solutions that can maintain reliability for emergency and non-emergency call handling while meeting the needs of multiple internal departments.

    Track record

    19 awards · 19 winners
    Open field

    No single supplier dominates the field.

    In it software, GREATER MANCHESTER COMBINED AUTHORITY has awarded 19 contracts to 19 suppliers.

    Who wins here
    1. UNIT4 BUSINESS SOFTWARE LIMITED1× · 5%
    2. AECOM LTD1× · 5%
    3. INSIGHTSOFTWARE UK LTD1× · 5%
    4. CITY & GUILDS LIMITED1× · 5%
    5. AGX HOLDINGS LIMITED1× · 5%
    6. CARBON CREATIVE LIMITED1× · 5%

    +13 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077596

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    Your fit

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    19 awards · 19 firms

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    GM
    Buyer
    GREATER MANCHESTER COMBINED AUTHORITY
    Sector
    IT & Software