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    ContractsCustomer Satisfaction Research for SIA Licence Applications
    Awarded contract

    Customer Satisfaction Research for SIA Licence Applications

    Awarded
    £115.9k
    Published 25 Aug 2026

    Appointment of a supplier to conduct customer satisfaction and user experience research for SIA licence applicants.

    🇬🇧United KingdomPublished 25 Aug 2026· 3 weeks agoviaContracts Finder
    Awarded
    £115.9k
    Published 25 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £115,920
      Pounds sterling
    • Tender closed
      24 Jul 2024
      2 years ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BR
      BMG RESEARCH LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    25 Aug 2026Today24 Jul 2024

    Brief

    This project seeks a qualified supplier to conduct comprehensive customer and user research to measure satisfaction levels and evaluate the experience of individuals applying for a Security Industry Authority (SIA) licence. The research should assess user satisfaction, identify pain points in the application process, evaluate the overall user experience, and provide actionable insights to improve service delivery. Suppliers should have demonstrated expertise in customer research methodology, user experience evaluation, and stakeholder engagement. Deliverables are expected to include research findings, analysis, and recommendations for enhancing the SIA licence application experience.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, Security Industry Authority has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. THEBIGWORD INTERPRETING SERVICES LIMITED1× · 50%
    2. BMG RESEARCH LTD1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    db68e784-6c4d-4ee1-9137-e9985d47d503-912003
    SI
    Buyer
    Security Industry Authority
    Sector
    Professional Services