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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsHMRC Customer Relationship Management System (Re-publication)
    Closed contract

    HMRC Customer Relationship Management System (Re-publication)

    Contract value
    £2bn
    Closed 22 Jun 2026

    HMRC seeks a SaaS Customer Relationship Management platform with core and additional capabilities to support their enterprise programme, with implementation support services required.

    🇬🇧United Kingdom· EnglandPublished 27 May 2026· 4 months agoviaFind a Tender
    Contract value
    £2bn
    Closed 22 Jun 2026
    Tender deadline passed on 22 Jun 2026.

    Decision brief

    4 fields
    • Contract value
      est.£2,000,000,000
      Pounds sterling
    • Tender closed
      22 Jun 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Closed

    Tender closed on 22 Jun 2026. Awaiting award.

    27 May 2026Today22 Jun 2026

    Brief

    His Majesty's Revenue and Customs (HMRC) is seeking a Software as a Service (SaaS) supplier to provide a Customer Relationship Management (CRM) solution as part of the HMRC Enterprise CRM Programme. This is a re-publication of a previous tender notice under the Procurement Act 2023, and HMRC is not accepting new participants to this specific procurement. The CRM system must deliver core capabilities on a first-party basis (software owned and/or developed by the supplier), including: Marketing & Campaign Management, Customer Management, Case Management, Interaction/Channel/Messaging Management, AI capabilities, Insights, Reporting & Intelligence, and Customer Experience (portal and app). Additional capabilities may be provided on a first- or third-party basis, including: Identity & Verification/Authentication, Secure Digital Exchange Communications, Fraud management, Data & Integration Management, Operational Management, Knowledge Management, and Non-Compliance Management. Suppliers must also provide professional services to support implementation. Future procurement opportunities are planned for Intelligent Client Functions, System and Service Integrators, and supplementary software capabilities.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, HM Revenue & Customs has awarded 1 contract to 1 supplier.

    Who wins here
    1. CAPGEMINI UK PLC1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0584b5
    HR
    Buyer
    HM Revenue & Customs
    Sector
    IT & Software