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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOutsourced Customer Services Contract
    Awarded contract

    Outsourced Customer Services Contract

    Awarded
    £5.2m
    Published 26 May 2026

    Opportunity to deliver fully outsourced customer services over a 3-year initial period with potential 2-year extension under the CCS framework.

    🇬🇧United Kingdom· EnglandPublished 26 May 2026· 4 months agoviaFind a Tender
    Awarded
    £5.2m
    Published 26 May 2026

    Decision brief

    4 fields
    • Contract value
      £5,192,420
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • CN
      Charles Novacroft Direct Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    26 May 2026
    Awarded — no open tender advertised

    Brief

    This is a fully outsourced customer services provision opportunity available through a further competition under the CCS RM6295 Outsourced Services Framework, Lot 1 (Citizen Experience). The successful supplier will deliver comprehensive customer service operations. The initial contract period is 3 years, commencing 1 October 2026, with an optional 2-year extension available subject to satisfactory performance and budget approval. This is a mini competition, meaning only suppliers already on the framework can bid. Suppliers should be prepared to demonstrate their capability to manage customer interactions, support inquiries, and deliver high-quality citizen experience services.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, LONDON BOROUGH OF BARNET has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Charles Novacroft Direct Ltd1× · 33%
    2. Good Impressions1× · 33%
    3. Liberata UK Limited1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a2ea

    Your fit

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    This went to Charles Novacroft Direct Ltd. Sonar reads LONDON BOROUGH OF BARNET's work like this against your business — who holds it, and whether you could compete or partner next time.

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    LB
    Buyer
    LONDON BOROUGH OF BARNET
    Sector
    Professional Services