Zendesk Customer Service Software Licenses

This is a direct award opportunity for Zendesk licenses under PCR23 Schedule 5. Zendesk is a cloud-based customer service and engagement platform that enables organizations to manage customer interactions across multiple channels including email, chat, phone, and social media. This procurement allows eligible suppliers to provide Zendesk licensing solutions to support customer support operations and improve service delivery. The opportunity operates under the PCR23 Schedule 5 framework agreement, which streamlines the procurement process for qualified vendors.