BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsZendesk Customer Service Software Licenses
    Awarded contract

    Zendesk Customer Service Software Licenses

    Awarded
    £269.5k
    Published 7 Aug 2026

    Direct award procurement for Zendesk customer service software licenses under PCR23 Schedule 5 framework.

    🇬🇧United Kingdom· LondonPublished 7 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £269.5k
    Published 7 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £269,510
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • ZU
      Zendesk Uk LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    7 August 2026
    Awarded — no open tender advertised

    Brief

    This is a direct award opportunity for Zendesk licenses under PCR23 Schedule 5. Zendesk is a cloud-based customer service and engagement platform that enables organizations to manage customer interactions across multiple channels including email, chat, phone, and social media. This procurement allows eligible suppliers to provide Zendesk licensing solutions to support customer support operations and improve service delivery. The opportunity operates under the PCR23 Schedule 5 framework agreement, which streamlines the procurement process for qualified vendors.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, NHS Litigation Authority has awarded 1 contract to 1 supplier.

    Who wins here
    1. Zendesk Uk LTD1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    More from NHS Litigation Authority

    3 listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    Pega Cloud Support and Maintenance Services - Market Engagement

    NHS Resolution invites suppliers to participate in market engagement for potential future Pega Cloud support and maintenance services for its CaseHub platform.

    NHS Litigation Authority
    Published 25 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    Pega Data Migration and Training Services

    Seeking a service provider to continue Pega data migration and deliver training services following the conclusion of the previous third-party facilitator agreement.

    £363,420NHS Litigation Authority
    Published 4 Aug 2026
    ClosedProfessional Services🇬🇧United Kingdom

    Behavioural Assessment Services

    Professional services contract for conducting behavioural assessments with supplier briefing on 28 May 2026.

    est.£1,022,760NHS Litigation Authority
    Published 3 Jun 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI Deployment Support for Decision-Making Systems

    UK AI SMEs can access up to £5 million in funding to deploy AI and machine learning solutions for critical decision-making, working with medium or large organisations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Verification

    Funding for UK AI SMEs to deploy machine learning solutions that automate compliance monitoring, testing, and verification for medium and large organizations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Testing

    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06df05

    Your fit

    Could you win the next one?

    This went to Zendesk Uk LTD. Sonar reads NHS Litigation Authority's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    NL
    Buyer
    NHS Litigation Authority
    Sector
    IT & Software