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    ContractsCustomer Contact Centre Services
    Awarded contract

    Customer Contact Centre Services

    Status
    Awarded
    Published 30 Sept 2026

    GTR seeks an outsourced provider to deliver flexible, demand-responsive customer contact centre and help desk services.

    🇬🇧United Kingdom· LondonPublished 30 Sept 2026· 3 weeks agoviaFind a Tender
    Status
    Awarded
    Published 30 Sept 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • CT
      CONCENTRIX TSC UK LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    30 September 2026
    Awarded — no open tender advertised

    Brief

    GTR is seeking a provider to deliver outsourced customer contact centre and help desk services. The service operates on a demand-led basis, where staffing and resources adjust based on fluctuating customer contact volumes, operational disruptions, service changes, and unplanned events. The successful provider will need to demonstrate flexibility in resource management, capability to handle variable workloads, and ability to maintain service quality during peak periods and unexpected operational challenges.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, Thameslink Southern Great Northern Limited (TSGN) has awarded 1 contract to 1 supplier.

    Who wins here
    1. CONCENTRIX TSC UK LTD1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077dda

    Your fit

    Could you win the next one?

    This went to CONCENTRIX TSC UK LTD. Sonar reads Thameslink Southern Great Northern Limited (TSGN)'s work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    TS
    Buyer
    Thameslink Southern Great Northern Limited (TSGN)
    Sector
    Professional Services