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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Support Services
    Awarded contract

    Contact Centre Support Services

    Awarded
    £12m
    Published 29 Oct 2025

    This contract has been awarded to XBP Europe Limited and is published for transparency. The contract involves providing outsourced cloud contact centre services, including back office support and case management solutions. The total value of the contract is £12,000,000. Suppliers should note that th

    🇬🇧United KingdomPublished 29 Oct 2025· 1 year agoviaContracts Finder
    Awarded
    £12m
    Published 29 Oct 2025

    Decision brief

    4 fields
    • Contract value
      est.£12,000,000
      Pounds sterling
    • Tender closed
      4 Sept 2025
      1 year ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • XE
      XBP EUROPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 year ago.

    29 Oct 2025Today4 Sept 2025

    Brief

    This contract has been awarded to XBP Europe Limited and is published for transparency. The contract involves providing outsourced cloud contact centre services, including back office support and case management solutions. The total value of the contract is £12,000,000. Suppliers should note that the deadline for any related inquiries was September 4, 2025. For more details, visit the Contracts Finder link.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    febc0258-e2c6-4fd2-868e-00b4e0c8bbb7

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    Buyer
    MINISTRY OF HOUSING COMMUNITIES AND LOCAL GOVERNMENT
    Sector
    IT & Software