Cloud-Based Income Management Platform

This procurement seeks a cloud-based software solution to help local authorities and housing providers manage tenant income and arrears more effectively. The solution must include: (1) Predictive risk analysis that uses rent payment history and behaviour patterns to identify households at risk of falling into arrears or requiring early support; (2) Case prioritisation functionality to help Income Officers allocate resources to cases where intervention will have the most impact in preventing arrears escalation; (3) Automated early intervention capabilities, including low-cost communication channels such as SMS and letters, to encourage payment or prompt tenant contact before formal recovery action becomes necessary; (4) Comprehensive management information and reporting tools to track arrears trends, officer activity, intervention outcomes, and overall service performance metrics. The solution should be delivered via a secure, scalable cloud platform accessible to authorised staff.