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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsService Desk Provision for Ofsted
    Closed contract

    Service Desk Provision for Ofsted

    Ofsted seeks a managed Service Desk provider to support 4,000 users across multiple channels, with procurement planned for 2026 via GCA Framework RM6190.

    🇬🇧United Kingdom· LondonPublished 21 Jul 2026· 3 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Closed

    No longer open. Published 3 months ago.

    21 July 2026
    Closed — no tender deadline was published

    Brief

    Ofsted is conducting market engagement for a new fully managed Service Desk contract via the GCA Technology Services 4 Framework (RM6190 Lot 3a). The current contract ends in March 2027, with procurement expected to commence in 2026. The successful supplier will provide a single point of contact for approximately 4,000 Ofsted staff to report IT issues, submit requests, and receive resolutions. Key responsibilities include: supporting home, office, and remote-based users through multiple channels (telephone, ServiceNow portal, webchat); logging, categorising, and prioritising incidents; conducting initial investigations and resolving issues at first contact where possible; and coordinating with multiple support teams to meet response times and service level agreements. This is a pre-market engagement notice to shape the upcoming tender process. Engagement is currently limited to suppliers already on the GCA Framework.

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    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cff5

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    Sector
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