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    ContractsService Desk Provision for Ofsted
    Open tender

    Service Desk Provision for Ofsted

    Ofsted seeks a managed Service Desk provider to support 4,000 users across multiple channels, with procurement planned for 2026 via GCA Framework RM6190.

    🇬🇧United Kingdom· LondonPublished 21 Jul 2026· 2 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    21 July 2026
    Open tender · no closing date published

    Brief

    Ofsted is conducting market engagement for a new fully managed Service Desk contract via the GCA Technology Services 4 Framework (RM6190 Lot 3a). The current contract ends in March 2027, with procurement expected to commence in 2026. The successful supplier will provide a single point of contact for approximately 4,000 Ofsted staff to report IT issues, submit requests, and receive resolutions. Key responsibilities include: supporting home, office, and remote-based users through multiple channels (telephone, ServiceNow portal, webchat); logging, categorising, and prioritising incidents; conducting initial investigations and resolving issues at first contact where possible; and coordinating with multiple support teams to meet response times and service level agreements. This is a pre-market engagement notice to shape the upcoming tender process. Engagement is currently limited to suppliers already on the GCA Framework.

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    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cff5

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    Sector
    IT & Software