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    ContractsFreshworks Software Provision for Cabinet Office
    Awarded contract

    Freshworks Software Provision for Cabinet Office

    Awarded
    £546.1k
    Published 27 Aug 2026

    Supplier opportunity to deliver Freshworks customer engagement software solutions and services to the Cabinet Office.

    🇬🇧United KingdomPublished 27 Aug 2026· YesterdayviaContracts Finder
    Awarded
    £546.1k
    Published 27 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £546,101
      Pounds sterling
    • Tender closed
      15 Aug 2026
      1 weeks ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • FR
      Freshwoks Inc
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published yesterday.

    27 Aug 202615 Aug 2026

    Brief

    This is an opportunity for suppliers to provide Freshworks, a customer engagement and support platform, to the Cabinet Office. Freshworks is a cloud-based software solution that enables organizations to manage customer service, support ticketing, and engagement activities. The Cabinet Office seeks a qualified supplier to deliver licensing, implementation, and support services for Freshworks to meet the government office's operational requirements. Suppliers should be familiar with Freshworks deployment, integration with existing government systems, and providing ongoing technical support and maintenance.

    Track record

    7 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, CABINET OFFICE has awarded 7 contracts to 4 suppliers.

    Who wins here
    1. Preservica International3× · 43%
    2. Freshwoks Inc2× · 29%
    3. SOFTCAT PLC1× · 14%
    4. TRUSTMARQUE SOLUTIONS LIMITED1× · 14%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    85190eee-5e2d-4625-80ff-bf9b3fba4673-912262
    CO
    Buyer
    CABINET OFFICE
    Sector
    IT & Software