Social Media Monitoring and Listening Tool 2025-26

This opportunity seeks a Social Media Monitoring and Listening Tool to help NHS England meet its communications and social media objectives. The tool should enable NHS England to track, analyse, and respond to social media conversations across multiple platforms, monitor brand sentiment, identify key trends and topics relevant to healthcare communications, and support evidence-based decision-making for social media strategy. The solution should provide comprehensive reporting capabilities, real-time alerts, and analytics dashboards to enhance the organisation's ability to engage with stakeholders and the public effectively.