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    ContractsOutsourced Payroll Service and HR/Payroll System for London Borough of Hounslow
    Awarded contract

    Outsourced Payroll Service and HR/Payroll System for London Borough of Hounslow

    Awarded
    £3.6m
    Published 21 Sept 2026

    Outsourced payroll service and SaaS HR/Payroll system provider required for London Borough of Hounslow and associated schools and organisations from October 2027.

    🇬🇧United Kingdom· LondonPublished 21 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £3.6m
    Published 21 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £3,593,024
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • MI
      MHR International UK Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    21 September 2026
    Awarded — no open tender advertised

    Brief

    The London Borough of Hounslow is seeking a Service Delivery Partner to provide a fully outsourced, managed payroll service and Software-as-a-Service (SaaS) HR/Payroll System from 1 October 2027. This is a continuation of an outsourced service established in October 2017, with TUPE applying to existing staff. The incumbent system is iTrent, and the Council will retain an in-house HR operations team for system administration and reporting. Scope of Services: • Fully managed payroll processing for Council employees, Council-owned company employees (Lampton Group), external clients, councillors' allowances, and election payrolls • Payroll services for maintained schools, academies, and extended childcare centres including West Thames College, Norwood Green Juniors, The Green School Trust, and multiple early years settings • Employer role for pension administration covering Local Government Pension Scheme (LGPS), Teachers' Pension Scheme, and other applicable arrangements • SaaS HR/Payroll system with payroll processing, core HR functions, absence management, recruitment, onboarding, and employee/non-employee management • Implementation, system configuration, data migration and reconciliation, ongoing support and maintenance, continuous improvement through benchmarking, and exit/transition support The successful supplier must ensure compliance with all applicable UK legislation and deliver accurate, timely, and customer-focused payroll services.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, LONDON BOROUGH OF HOUNSLOW has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. KWEST RESEARCH LIMITED1× · 33%
    2. ADECCO UK LIMITED1× · 33%
    3. MHR International UK Ltd1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0567b9

    Your fit

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    LB
    Buyer
    LONDON BOROUGH OF HOUNSLOW
    Sector
    Professional Services