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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre as a Service Implementation and Software Solution for HMRC
    Awarded contract

    Contact Centre as a Service Implementation and Software Solution for HMRC

    Awarded
    £500m
    Published 2 Jun 2026

    HMRC seeks a Contact Centre as a Service partner to replace legacy systems with modern, integrated contact centre technology and managed services.

    🇬🇧United Kingdom· EnglandPublished 2 Jun 2026· 3 months agoviaFind a Tender
    Awarded
    £500m
    Published 2 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £500,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • CU
      CAPGEMINI UK PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    2 June 2026
    Awarded — no open tender advertised

    Brief

    HMRC is procuring an implementation partner and Contact Centre as a Service (CCaaS) software vendor to modernize its customer support operations. The solution will replace legacy systems and include: product licenses with optional add-on products; service design, implementation and configuration; ongoing run and support services with proactive maintenance; and continuous optimization with innovation opportunities. This is a comprehensive transformation programme requiring a vendor capable of delivering enterprise-level contact centre technology and managed services. The procurement has progressed through a competitive five-phase process, with the preferred bidder now selected following product validation, negotiation, and final tender evaluation.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, HM Revenue & Customs has awarded 1 contract to 1 supplier.

    Who wins here
    1. CAPGEMINI UK PLC1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05085d
    HR
    Buyer
    HM Revenue & Customs
    Sector
    IT & Software