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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsAI Customer Service and Task Management
    Awarded contract

    AI Customer Service and Task Management

    Awarded
    £52k
    Published 2 Oct 2025

    Brighton & Hove City Council is seeking suppliers to provide AI-driven customer contact and task handling services using Amazon Connect. The contract is valued at £52,000 and aims to enhance customer service efficiency through advanced technology. Interested suppliers should review the details and s

    🇬🇧United KingdomPublished 2 Oct 2025· 10 months agoviaContracts Finder
    Awarded
    £52k
    Published 2 Oct 2025

    Decision brief

    4 fields
    • Contract value
      est.£52,000
      Pounds sterling
    • Tender closed
      29 Sept 2025
      10 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • PR
      PRICEWATERHOUSECOOPERS LLP
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 10 months ago.

    2 Oct 2025Today29 Sept 2025

    Brief

    Brighton & Hove City Council is seeking suppliers to provide AI-driven customer contact and task handling services using Amazon Connect. The contract is valued at £52,000 and aims to enhance customer service efficiency through advanced technology. Interested suppliers should review the details and submit their proposals by September 29, 2025. For more information, visit the [Contracts Finder](https://www.contractsfinder.service.gov.uk/notice/db7377f7-2a72-41a5-a729-29e13f8ccb5e) website.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    db7377f7-2a72-41a5-a729-29e13f8ccb5e
    BH
    Buyer
    BRIGHTON HOVE CITY COUNCIL
    Sector
    IT & Software