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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSaaS-Based IT Service Management Solution
    Awarded contract

    SaaS-Based IT Service Management Solution

    Awarded
    £219.1k
    Published 28 Aug 2026

    Opportunity to provide a cloud-based IT Service Management solution with a one-year contract extension option.

    🇬🇧United KingdomPublished 28 Aug 2026· 3 weeks agoviaContracts Finder
    Awarded
    £219.1k
    Published 28 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £219,102
      Pounds sterling
    • Tender closed
      8 Jun 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • HT
      HORNBILL TECHNOLOGIES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    28 Aug 2026Today8 Jun 2026

    Brief

    This procurement opportunity is for a Software-as-a-Service (SaaS) based IT Service Management (ITSM) solution. The contract includes a one-year extension option, providing flexibility for continued service delivery. Suppliers should be prepared to offer cloud-based ITSM capabilities including incident management, change management, asset tracking, and service request fulfillment. The solution should support scalability, integration with existing IT infrastructure, and include ongoing support and maintenance throughout the contract term.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. S8080 LIMITED1× · 33%
    2. HORNBILL TECHNOLOGIES LIMITED1× · 33%
    3. INSIGHT DIRECT UK LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    26e7c7be-b71b-4601-a383-92dc71701e6e-912470
    PH
    Buyer
    PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN
    Sector
    IT & Software