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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsShoreditch Parkside Residential Customer Care Services
    Awarded contract

    Shoreditch Parkside Residential Customer Care Services

    Awarded
    £503k
    Published 9 Oct 2026

    Customer care services provider required for 320-unit luxury residential towers at Shoreditch Parkside, covering completion, handover, and defect management for 2 years.

    🇬🇧United Kingdom· LondonPublished 9 Oct 2026· YesterdayviaFind a Tender
    Awarded
    £503k
    Published 9 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £502,978
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • ZE
      ZephyrComplete Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published yesterday.

    9 October 2026
    Awarded — no open tender advertised

    Brief

    Hackney Council is seeking a Customer Care Services provider for the Shoreditch Parkside residential development in Hoxton, London. This mixed-use scheme comprises two residential towers (20 and 25 storeys) accommodating 290 private owners and 30 shared ownership residents, plus one retained commercial unit. The contract runs for 2 years from practical completion, including pre-completion mobilisation. Key responsibilities include: providing customer-facing support during completion and handover processes; managing the move-in experience for all residents; overseeing snagging and defect management in apartments; coordinating defect rectification with the principal contractor and sub-contractors; and maintaining a robust CRM system to track customer issues, generate reports, and monitor team performance against KPIs. Service charge recovery will be managed directly with private owners and through Hackney leaseholder services for shared ownership residents. The 51 social rent homes in the masterplan are excluded from this tender and will be managed separately by Hackney Council as the RSL. Suppliers should have proven experience in residential customer care, project management systems, and stakeholder communication across large-scale housing developments.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, LONDON BOROUGH OF HACKNEY has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Menzies LLP1× · 33%
    2. ZephyrComplete Limited1× · 33%
    3. BMG RESEARCH LTD1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0500e5

    Your fit

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    LB
    Buyer
    LONDON BOROUGH OF HACKNEY
    Sector
    Professional Services