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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Based Customer Contact Centre Solution
    Awarded contract

    Cloud-Based Customer Contact Centre Solution

    Awarded
    £624.2k
    Published 9 Jul 2026

    Supply and management of a cloud-based customer contact centre solution to support Wandle's telephony and service operations for 24 months.

    🇬🇧United KingdomPublished 9 Jul 2026· 2 months agoviaContracts Finder
    Awarded
    £624.2k
    Published 9 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £624,155
      Pounds sterling
    • Tender closed
      22 Jun 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VS
      VODAFONEPANAFON SA
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    9 Jul 2026Today22 Jun 2026

    Brief

    This contract provides a cloud-based Customer Contact Centre as a Service (CCaaS) solution to support Wandle's telephony and customer service operations across all service areas. The successful supplier will provide and manage Vodafone Business Storm® CCaaS on an ongoing basis. The contract duration is 24 months with no option to extend. This opportunity has been awarded through the Government Commercial Agency (GCA) Network Services 3 (RM6116) Framework, Lot 4c: Contact Centre Solutions.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, WANDLE HOUSING ASSOCIATION LIMITED has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Capricorn Ventis Ltd t/a Capventis1× · 33%
    2. PLENTIFIC LTD1× · 33%
    3. VODAFONEPANAFON SA1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    a108ede7-cf61-4e57-8466-8d31710eee57-905464
    WH
    Buyer
    WANDLE HOUSING ASSOCIATION LIMITED
    Sector
    IT & Software