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    ContractsCloud-Based Customer Contact Centre Solution
    Awarded contract

    Cloud-Based Customer Contact Centre Solution

    Awarded
    £624.2k
    Published 9 Jul 2026

    Supply and management of a cloud-based customer contact centre solution to support Wandle's telephony and service operations for 24 months.

    🇬🇧United KingdomPublished 9 Jul 2026· 4 months agoviaContracts Finder
    Awarded
    £624.2k
    Published 9 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £624,155
      Pounds sterling
    • Tender closed
      22 Jun 2026
      4 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VS
      VODAFONEPANAFON SA
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    9 Jul 2026Today22 Jun 2026

    Brief

    This contract provides a cloud-based Customer Contact Centre as a Service (CCaaS) solution to support Wandle's telephony and customer service operations across all service areas. The successful supplier will provide and manage Vodafone Business Storm® CCaaS on an ongoing basis. The contract duration is 24 months with no option to extend. This opportunity has been awarded through the Government Commercial Agency (GCA) Network Services 3 (RM6116) Framework, Lot 4c: Contact Centre Solutions.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, WANDLE HOUSING ASSOCIATION LIMITED has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Capricorn Ventis Ltd t/a Capventis1× · 33%
    2. PLENTIFIC LTD1× · 33%
    3. VODAFONEPANAFON SA1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    a108ede7-cf61-4e57-8466-8d31710eee57-905464

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    Buyer
    WANDLE HOUSING ASSOCIATION LIMITED
    Sector
    IT & Software