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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSunrise IT Service Management Support and Maintenance
    Awarded contract

    Sunrise IT Service Management Support and Maintenance

    Awarded
    £17.6k
    Published 11 Sept 2026

    Seeking a vendor to provide comprehensive support and maintenance services for an IT Service Management helpdesk platform.

    🇬🇧United Kingdom· North EastPublished 11 Sept 2026· 4 weeks agoviaFind a Tender
    Awarded
    £17.6k
    Published 11 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £17,646
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Suppliers

    1 supplier
    • SS
      SUNRISE SOFTWARE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 weeks ago.

    11 September 2026
    Awarded — no open tender advertised

    Brief

    This opportunity is for support and maintenance services for a helpdesk system. The successful vendor will provide ongoing technical support, system maintenance, troubleshooting, and help desk operations to ensure continuous availability and optimal performance of the IT Service Management (ITSM) platform. Responsibilities include responding to user tickets, resolving technical issues, performing preventive maintenance, applying patches and updates, and maintaining service level agreements (SLAs) to support organizational IT operations.

    Track record

    7 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, Police And Crime Commissioner For Durham has awarded 7 contracts to 6 suppliers.

    Who wins here
    1. PHOENIX SOFTWARE LTD2× · 29%
    2. eSafe Global Limited1× · 14%
    3. Corporate Project Solutions Ltd1× · 14%
    4. SUNRISE SOFTWARE LIMITED1× · 14%
    5. TRUVELO (UK) LIMITED1× · 14%
    6. BT Global1× · 14%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f858

    Your fit

    Could you win the next one?

    This went to SUNRISE SOFTWARE LIMITED. Sonar reads Police And Crime Commissioner For Durham's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    PC
    Buyer
    Police And Crime Commissioner For Durham
    Sector
    IT & Software