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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Experience Platform SaaS Solution
    Awarded contract

    Customer Experience Platform SaaS Solution

    Awarded
    £1.3m
    Published 23 Jun 2026

    SaaS platform for measuring customer satisfaction through surveys, user testing, analytics dashboards, and multi-source data integration.

    🇬🇧United KingdomPublished 23 Jun 2026· 2 months agoviaContracts Finder
    Awarded
    £1.3m
    Published 23 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £1,291,892
      Pounds sterling
    • Tender closed
      23 Jan 2023
      3 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • QL
      Qualtrics LLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    23 Jun 2026Today23 Jan 2023

    Brief

    We are seeking a Software-as-a-Service (SaaS) platform to measure and analyze customer satisfaction across our service operations. The solution must include: survey design and hosting with diverse question types, digital user experience testing capabilities, comprehensive analytics with dynamic dashboards for data visualization, and the ability to integrate survey data from external sources. The platform should enable collaborative survey development and support sharing of insights across teams to drive service improvements.

    Track record

    10 awards · 10 winners
    Open field

    No single supplier dominates the field.

    In it software, Government Commercial Agency has awarded 10 contracts to 10 suppliers.

    Who wins here
    1. DUN BRADSTREET LIMITED1× · 10%
    2. Kainos Worksmart Limited1× · 10%
    3. Qualtrics LLC1× · 10%
    4. AUTOMATION CONSULTANTS LIMITED1× · 10%
    5. TUSSELL LIMITED1× · 10%
    6. THRIVE CSR LIMITED1× · 10%

    +4 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    c5a6366b-667e-43fc-837c-51cccac086e9-903199
    GC
    Buyer
    Government Commercial Agency
    Sector
    IT & Software