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    ContractsCloud-Based Digital Service Platform for Central Bedfordshire Council
    Awarded contract

    Cloud-Based Digital Service Platform for Central Bedfordshire Council

    Awarded
    £1.4m
    Published 29 Jul 2026

    Central Bedfordshire Council seeks a cloud-based digital platform with forms, self-service, CRM, and integration capabilities, including implementation and ongoing support services.

    🇬🇧United Kingdom· East of EnglandPublished 29 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £1.4m
    Published 29 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £1,395,369
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    29 July 2026
    Awarded — no open tender advertised

    Brief

    Central Bedfordshire Council is seeking a cloud-based Digital Service Platform to modernize customer-facing services. The solution must include: digital forms, customer self-service portals, workflow and case management tools, customer relationship management (CRM) functionality, and automation with integration capabilities. The supplier will provide end-to-end services including platform implementation, configuration, staff training, ongoing technical support, and maintenance. The platform must seamlessly integrate with the Council's existing systems to enable efficient digital service delivery and continuous service improvement. This is an opportunity for digital service providers to support a local authority in transforming customer interactions and internal processes.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, CENTRAL BEDFORDSHIRE COUNCIL has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Kapas Consultancy1× · 50%
    2. NETCALL TECHNOLOGY LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d600

    Your fit

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    This went to NETCALL TECHNOLOGY LIMITED. Sonar reads CENTRAL BEDFORDSHIRE COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    CB
    Buyer
    CENTRAL BEDFORDSHIRE COUNCIL
    Sector
    IT & Software