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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsAmazon Connect Platform Implementation Service
    Awarded contract

    Amazon Connect Platform Implementation Service

    Awarded
    £550k
    Published 14 Jul 2026

    RBKC awards service contract to PricewaterhouseCoopers LLP for Amazon Connect platform implementation via G-Cloud 14 framework.

    🇬🇧United KingdomPublished 14 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £550k
    Published 14 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £550,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • PR
      PRICEWATERHOUSECOOPERS LLP
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    14 July 2026
    Awarded — no open tender advertised

    Brief

    The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. This cloud-based contact center solution enables organizations to set up and manage customer communications across multiple channels including voice, chat, and video. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework. Suppliers interested in similar opportunities should note that this procurement demonstrates demand for cloud communication platform implementation services within UK local government, with potential for future engagements in contact center modernization, integration services, training, and ongoing support.

    Track record

    12 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, ROYAL BOROUGH OF KENSINGTON AND CHELSEA has awarded 12 contracts to 8 suppliers.

    Who wins here
    1. Change Network Limited2× · 17%
    2. PRICEWATERHOUSECOOPERS LLP2× · 17%
    3. PHOENIX SOFTWARE LTD2× · 17%
    4. Amazon Web Service2× · 17%
    5. NCC Group1× · 8%
    6. Abavus Ltd.1× · 8%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Amazon Connect Implementation Service Contract

    RBKC awards PricewaterhouseCoopers LLP a contract to implement Amazon Connect cloud-based contact center platform via G-Cloud 14 Framework.

    £550,000ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Published 14 Jul 2026
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    Amazon Connect Platform License

    RBKC has awarded a 36-month service contract to Amazon Web Services for the supply of Amazon Connect platform licenses via G-Cloud 14 framework.

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    Amazon Connect Platform Licence

    RBKC has awarded a 36-month Service Contract to Amazon Web Services for Amazon Connect platform licence delivery via G-Cloud 14.

    £738,000ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Published 14 Jul 2026

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cb47
    RB
    Buyer
    ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Sector
    IT & Software