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    ContractsCorporate Customer Relationship Management System
    Awarded contract

    Corporate Customer Relationship Management System

    Awarded
    £395.6k
    Published 13 Oct 2026

    Leicestershire is seeking a CRM system to enhance service delivery across residents, businesses, and internal teams through a 36-month contract with optional extension.

    🇬🇧United KingdomPublished 13 Oct 2026· 3 weeks agoviaContracts Finder
    Awarded
    £395.6k
    Published 13 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £395,562
      Pounds sterling
    • Tender closed
      23 Jun 2026
      4 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • GF
      Granicus Firmstep Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    13 Oct 2026Today23 Jun 2026

    Brief

    This procurement seeks a Corporate Customer Relationship Management (CRM) system to support the delivery of services to Leicestershire residents, businesses, partners, and internal users. The contract will be awarded through the CCS G-cloud 14 framework (RM1557.14) and includes a 36-month initial term with an optional 12-month extension. Suppliers should be capable of providing a modern, scalable CRM platform with robust functionality for multi-stakeholder engagement, data management, and service delivery integration. The system must support both internal operations and external service channels while maintaining security, compliance, and interoperability standards appropriate for local authority use.

    Track record

    9 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In it software, LEICESTERSHIRE COUNTY COUNCIL has awarded 9 contracts to 9 suppliers.

    Who wins here
    1. CLARITY INFORMATION SOLUTIONS LIMITED1× · 11%
    2. BUILDING SOFTWARE LIMITED1× · 11%
    3. ULTIMA BUSINESS SOLUTIONS LTD1× · 11%
    4. PROQUEST LLC1× · 11%
    5. LEICESTERSHIRE PARTNERSHIP NHS TRUST1× · 11%
    6. QROUTES LIMITED1× · 11%

    +3 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    3a39aa80-2d27-4673-a8f9-e2a2670b7d43-917517

    Your fit

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    This went to Granicus Firmstep Ltd. Sonar reads LEICESTERSHIRE COUNTY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    LC
    Buyer
    LEICESTERSHIRE COUNTY COUNCIL
    Sector
    IT & Software