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    ContractsNewham Best Start Family Hubs Befriending and Support Service
    Closed contract

    Newham Best Start Family Hubs Befriending and Support Service

    Newham is seeking a VCFS-led befriending and peer support service offering multi-channel access to vulnerable families from pregnancy to age five, with particular focus on out-of-hours support and community-led delivery.

    🇬🇧United Kingdom· LondonPublished 17 Jul 2026· 3 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Social Care
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Closed

    No longer open. Published 3 months ago.

    17 July 2026
    Closed — no tender deadline was published

    Brief

    The London Borough of Newham is commissioning a new Voluntary, Community and Faith Sector (VCFS)-led befriending, navigation and peer support service for families from pregnancy to age five. The service will provide accessible, flexible support through multiple channels including telephone, text, WhatsApp, web-based and virtual options, with particular focus on out-of-hours availability (evenings and weekends). Key features include: informal emotional support and practical advice delivered by trained local volunteers reflecting Newham's diverse communities; signposting and referrals to local services; warm handovers to Best Start Family Hubs; and outreach to underrepresented and seldom-heard groups. The service aims to reduce family isolation, build parental confidence, improve navigation of local services and systems, and act as a trusted first point of contact when other services are unavailable. Providers are invited to propose innovative delivery models using community engagement and digital channels alongside the core phone offer. This is a market engagement opportunity to shape a realistic and deliverable service design that will support vulnerable families in Newham. Register at: https://www.eventbrite.com/e/newham-best-start-family-hubs-befriending-service-market-engagement-tickets-1994028739638

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In this category, LONDON BOROUGH OF NEWHAM has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. JWC&HG LTD1× · 33%
    2. PreventX Ltd1× · 33%
    3. Age UK East London1× · 33%

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cdab

    Track

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    Buyer
    LONDON BOROUGH OF NEWHAM
    Sector
    Social Care