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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Based Contact Center Platform for Public Sector
    Awarded contract

    Cloud-Based Contact Center Platform for Public Sector

    Awarded
    £300k
    Published 31 Jul 2026

    Establish a cloud-based contact center platform using Amazon Connect to handle public sector phone communications, call routing, and secure recording management.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 31 Jul 2026· 1 months agoviaFind a Tender
    Awarded
    £300k
    Published 31 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £300,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • AL
      Alscient Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    31 July 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks implementation and management of a Contact Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to enable public sector organizations to manage customer communications. The solution will support inbound and outbound telephony services, intelligent call routing through interactive voice response (IVR) systems, and secure storage of call recordings and transcripts. Suppliers should have expertise in Amazon Connect deployment, cloud infrastructure, security compliance, and public sector telephony requirements.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, INCOMMUNITIES LIMITED has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Alscient Limited1× · 50%
    2. Salesforce UK Limited1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d861
    IN
    Buyer
    INCOMMUNITIES LIMITED
    Sector
    IT & Software