Awarded contract

Cloud-Based Contact Center Platform for Public Sector

Awarded
£300k
Published 31 Jul 2026

Establish a cloud-based contact center platform using Amazon Connect to handle public sector phone communications, call routing, and secure recording management.

United Kingdom· Yorkshire and the HumberPublished 31 Jul 2026· 1 weeks agoFind a Tender

Decision brief

4 fields
  • Contract value
    £300,000
    Pounds sterling
  • Closing date
    Rolling
    No closing date published
  • Sector
    Browse related listings
  • Location
    United Kingdom
    Yorkshire and the Humber

Suppliers

1 supplier

Lifecycle

Awarded

Contract awarded. Originally published 1 weeks ago.

31 July 2026
Awarded — no open tender advertised

Brief

This opportunity seeks implementation and management of a Contact Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to enable public sector organizations to manage customer communications. The solution will support inbound and outbound telephony services, intelligent call routing through interactive voice response (IVR) systems, and secure storage of call recordings and transcripts. Suppliers should have expertise in Amazon Connect deployment, cloud infrastructure, security compliance, and public sector telephony requirements.

Track record

2 awards · 2 winners
Thin record

Only 2 prior awards here — too little to read.

In it software, INCOMMUNITIES LIMITED has awarded 2 contracts to 2 suppliers.

Who wins here

Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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