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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsiCasework Customer Contact Management System
    Awarded contract

    iCasework Customer Contact Management System

    Awarded
    £417.2k
    Published 1 Oct 2026

    Cloud-based correspondence management system designed to help organizations manage customer contacts and support community, education, and skills development initiatives.

    🇬🇧United Kingdom· North WestPublished 1 Oct 2026· TodayviaFind a Tender
    Awarded
    £417.2k
    Published 1 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £417,163
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Suppliers

    1 supplier
    • CU
      CIVICA UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    1 October 2026
    Awarded — no open tender advertised

    Brief

    The iCasework system is a customer contact solution provided by Civica that enables teams to efficiently manage correspondence, track interactions, and organize communications. Organizations can leverage this platform to support community initiatives, coordinate skills development activities, deliver educational programs, and streamline customer service operations. The system helps standardize communication processes, improve response times, and maintain comprehensive records of all customer interactions across multiple departments and programs.

    Track record

    7 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, GREATER MANCHESTER COMBINED AUTHORITY has awarded 7 contracts to 6 suppliers.

    Who wins here
    1. PHOENIX SOFTWARE LTD2× · 29%
    2. Redline Discovery Ltd1× · 14%
    3. CIVICA UK LIMITED1× · 14%
    4. VitrX Limited1× · 14%
    5. MISCO TECHNOLOGIES LIMITED1× · 14%
    6. VODAFONEPANAFON SA1× · 14%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077e6f
    GM
    Buyer
    GREATER MANCHESTER COMBINED AUTHORITY
    Sector
    IT & Software