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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCall Monitoring and Responsive Repairs Service
    Awarded contract

    Call Monitoring and Responsive Repairs Service

    Awarded
    £14m
    Published 9 Jun 2026

    Housing 21 invites contractors to provide call monitoring and potentially out-of-hours repairs handling services under a 5-year contract with optional extensions.

    🇬🇧United KingdomPublished 9 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £14m
    Published 9 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £14,000,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • AC
      APPELLO CARELINE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    9 June 2026
    Awarded — no open tender advertised

    Brief

    Housing 21 is seeking a contractor to provide call monitoring services, with potential expansion to include out-of-hours responsive repairs handling. This is a restricted tender opportunity for a 5-year contract term with optional extensions of 2 years, 2 years, and 1 year (total potential duration of up to 10 years). The service will handle inbound calls and potentially emergency repairs coordination outside standard business hours. Interested suppliers should have experience in call center operations and emergency response management for housing organizations.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, HOUSING 21 has awarded 2 contracts to 1 supplier.

    Who wins here
    1. APPELLO CARELINE LIMITED2× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Open in Professional Services

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-042a33

    Your fit

    Could you win the next one?

    This went to APPELLO CARELINE LIMITED. Sonar reads HOUSING 21's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    H2
    Buyer
    HOUSING 21
    Sector
    Professional Services