Supply and implementation of a digital helpdesk software system to centralize Council service desk operations and improve customer support delivery.
Contract awarded. Originally published 3 weeks ago.
No single supplier dominates the field.
In it software, Chelmsford City Council has awarded 8 contracts to 6 suppliers.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.
Call-off opportunity to supply and implement Uniform case management system covering seven core local authority service areas including planning, building control, and licensing.
Opportunity to supply and implement a case management system for multiple departments within a local authority through the VAS RM6259 framework.
Supply and delivery of sustainable HVO fuel for three months to support the Council's carbon reduction and climate emergency objectives.
2-year Paris On Demand software subscription with email functionality and migration services included.
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