BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsDigital Helpdesk System for Council Support
    Awarded contract

    Digital Helpdesk System for Council Support

    Awarded
    £44k
    Published 18 Sept 2026

    Supply and implementation of a digital helpdesk software system to centralize Council service desk operations and improve customer support delivery.

    🇬🇧United Kingdom· East of EnglandPublished 18 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £44k
    Published 18 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £44,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • HT
      HORNBILL TECHNOLOGIES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    18 September 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a software system to serve as the Council's primary digital helpdesk platform. The system should enable staff and residents to submit, track, and resolve service requests and support inquiries through a centralized online interface. Key capabilities should include ticket management, multi-channel intake (web, email, phone integration), customer communication tools, reporting and analytics, and integration with existing Council systems. The solution should support service desk operations, improve response times, and enhance user experience for both internal staff and external customers seeking Council services and support.

    Track record

    10 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, Chelmsford City Council has awarded 10 contracts to 8 suppliers.

    Who wins here
    1. SPEKTRIX LIMITED2× · 20%
    2. IDOX SOFTWARE LTD2× · 20%
    3. RESOLUTION DATA MANAGEMENT LIMITED1× · 10%
    4. DSI BILLING SERVICES LIMITED1× · 10%
    5. HORNBILL TECHNOLOGIES LIMITED1× · 10%
    6. BIP SOLUTIONS LIMITED1× · 10%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    Ask an assistant

    ChatGPT · Claude

    Add BidSonar to the assistant you already use, then ask it about this notice in plain English.

    • “Who has Chelmsford City Council awarded work like this to?”
    • “What else is Chelmsford City Council buying right now?”
    • Add to ChatGPT (opens in a new tab)
    • Add to Claude (opens in a new tab)

    BidSonar is free · sign in once

    More from Chelmsford City Council

    4 listingsView all →
    AwardedIT & Software🇬🇧United Kingdom

    ESRI GIS Software Supply

    Supply of ESRI GIS software licenses and services through the GCA RM6259 framework agreement.

    £135,984Chelmsford City Council
    Published 5 Nov 2026
    AwardedIT & Software🇬🇧United Kingdom

    Council Tax Billing and Printing Software

    Procure council tax billing and printing software through the G-Cloud 14 framework to streamline local authority billing operations.

    £320,000Chelmsford City Council
    Published 3 Nov 2026
    Professional Services🇬🇧United Kingdom

    Find and Secure Private Land for New Homes in Chelmsford

    Consultancy services to identify privately-owned land in Chelmsford suitable for residential development and engage landowners for housing delivery.

    est.£200,000Chelmsford City Council
    Published 19 Oct 2026
    AwardedSocial Care🇬🇧United Kingdom

    Temporary Accommodation Services at Paragon House, Chelmsford

    Manage 69 temporary accommodation units at Paragon House, Chelmsford, including 26 accessible ground-floor units, for three years with optional extensions.

    £7,454,044Chelmsford City Council
    Published 16 Oct 2026

    Open in IT & Software

    4 open listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    Outboundary Travelcard Revenue Allocation Software Model and Managed Service

    Develop and operate a software system to allocate Outboundary Travelcard revenue between train operators using passenger travel data.

    £1,800,000indicativeATOC Limited
    Published 13 Nov 2026
    IT & Software🇬🇧United Kingdom

    24/7 Managed Detection and Response (MDR) Service

    Seek a managed cybersecurity service providing 24/7 monitoring, threat detection, incident response and proactive threat hunting with integration into existing Microsoft security infrastructure.

    est.£140,000THE CAMBRIDGE HOUSING SOCIETY LIMITED
    Published 13 Nov 2026
    IT & Software🇬🇧United Kingdom

    Glasgow Business Growth Framework - Phase 4

    Glasgow City Council seeks business growth consultancy suppliers across 10 specialist areas to support eligible organizations through flexible service delivery over a four-year framework.

    est.£3,800,000Glasgow City Council
    Published 13 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Enterprise Service Management System Supplier Engagement

    University of Worcester seeks supplier input on Enterprise Service Management System requirements and capabilities.

    UNIVERSITY OF WORCESTER
    Published 13 Nov 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0775b9

    Your fit

    Could you win the next one?

    This went to HORNBILL TECHNOLOGIES LIMITED. Sonar reads Chelmsford City Council's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    CC
    Buyer
    Chelmsford City Council
    Sector
    IT & Software