Implement an Amazon Connect-based contact centre platform with IVR routing and secure call recording capabilities for public sector use.
Contract awarded. Originally published 3 months ago.
Only 1 prior award here — too little to read.
In it software, INCOMMUNITIES LIMITED has awarded 1 contract to 1 supplier.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.
Incommunities seeks suppliers to provide communal and window cleaning services for residential properties across West and North Yorkshire.
Contract opportunity to install and upgrade passenger lifts at Farish House under the Fusion 21 Framework Agreement.
Establish a cloud-based contact center platform using Amazon Connect to handle public sector phone communications, call routing, and secure recording management.
Support for the ongoing implementation and licensing of Salesforce CRM platform across Incommunities' operations to ensure system compatibility and business continuity.
The Charities Regulator is establishing a framework agreement for website design, development, hosting, security, and ongoing support services.
Ireland's HSE is conducting a preliminary market consultation for developing an IT-based Learning and Development Platform, seeking input from consulting and software development suppliers.
The Abbey Theatre seeks a qualified IT managed services provider to support its Dublin premises and associated buildings with infrastructure management, technical support, and consulting services.
ESB Ireland seeks a Service Provider to license, support, and maintain digital workspace monitoring software for their IT infrastructure, including ControlUp and alternative monitoring solutions.
