Implement an Amazon Connect-based contact centre platform with IVR routing and secure call recording capabilities for public sector use.
Contract awarded. Originally published 3 months ago.
Only 1 prior award here — too little to read.
In it software, INCOMMUNITIES LIMITED has awarded 1 contract to 1 supplier.
Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.
Incommunities seeks suppliers to provide communal and window cleaning services for residential properties across West and North Yorkshire.
Contract opportunity to install and upgrade passenger lifts at Farish House under the Fusion 21 Framework Agreement.
Establish a cloud-based contact center platform using Amazon Connect to handle public sector phone communications, call routing, and secure recording management.
Support for the ongoing implementation and licensing of Salesforce CRM platform across Incommunities' operations to ensure system compatibility and business continuity.
SSEN seeks a cloud-based electronic key management solution with secure storage, audit capabilities, and integration with existing security systems across distribution and transmission operational sites.
BIM seeks a vendor to upgrade its financial management system to cloud-based Microsoft Dynamics 365 Business Central with implementation, training, and multi-year support services.
Ireland is requesting tenders from qualified security service providers to deliver managed security services and enhance organizational security posture.
An Post seeks a managed Security Operations Centre and SIEM service provider to deliver comprehensive 24/7 cybersecurity monitoring, threat detection, and incident response across its technology infrastructure.
