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    ContractsRetail Telecommunications Maintenance Services for East Midlands Railway
    Awarded contract

    Retail Telecommunications Maintenance Services for East Midlands Railway

    Awarded
    £534.2k
    Published 31 Jul 2026

    EMR requires 12 months of retail telecommunications maintenance services, asset renewals, and 24/7 support across its station network to maintain service continuity.

    🇬🇧United Kingdom· LondonPublished 31 Jul 2026· 1 months agoviaFind a Tender
    Awarded
    £534.2k
    Published 31 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £534,199
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • HR
      HITACHI RAIL GTS UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    31 July 2026
    Awarded — no open tender advertised

    Brief

    East Midlands Railway (EMR) is seeking to award a 12-month contract for Retail Telecommunications Maintenance Services and associated renewal works across its network. This is a time-limited direct award to Hitachi Rail GTS UK Limited to maintain service continuity while EMR prepares a competitive procurement for long-term provision. The contract covers maintenance and support for customer-facing systems including Customer Information Systems (CIS), Passenger Announcement (PA) systems, roaming microphones, and related telecommunications infrastructure. Services include planned preventative maintenance, corrective and reactive maintenance, 24/7 fault support and helpdesk services, asset management and reporting, and replacement of identified CIS and PA assets. Key renewal works include: display renewals at 10 EMR stations, PAPC replacements at 25 EMR stations, screen replacements at Newark Castle and Mansfield stations, and roaming microphone installation at Burton station. This contract is essential for maintaining critical passenger-facing communication and information systems across the EMR network.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, TRANSPORT UK EAST MIDLANDS LIMITED has awarded 1 contract to 1 supplier.

    Who wins here
    1. HITACHI RAIL GTS UK LIMITED1× · 100%

    Across media communications, the most active winners are BRITISH TELECOMMUNICATIONS PLC, SOFTCAT PLC, VIRGIN MEDIA BUSINESS LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d949
    TU
    Buyer
    TRANSPORT UK EAST MIDLANDS LIMITED
    Sector
    Media & Communications