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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsLifeline and Out of Hours Contact Centre Services
    Awarded contract

    Lifeline and Out of Hours Contact Centre Services

    Awarded
    £129.1k
    Published 15 Jun 2026

    Supplier needed to deliver 24/7 emergency lifeline and out-of-hours contact centre support services with qualified staff and reliable infrastructure.

    🇬🇧United Kingdom· EnglandPublished 15 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £129.1k
    Published 15 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £129,113
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • SC
      SOMERSET COUNCIL
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    15 June 2026
    Awarded — no open tender advertised

    Brief

    Piper Lifeline Response & Out of Hours Contact Centre services seek a supplier to provide comprehensive emergency response and after-hours customer support operations. This opportunity encompasses staffing, technology infrastructure, and service delivery for managing incoming calls and requests during non-business hours, ensuring rapid response times and quality customer care. Suppliers should be experienced in handling high-volume call centres, emergency dispatch coordination, and delivering reliable out-of-hours support services that meet established service level agreements.

    Track record

    3 awards · 2 winners
    Open field

    No single supplier dominates the field.

    In professional services, MID DEVON DISTRICT COUNCIL has awarded 3 contracts to 2 suppliers.

    Who wins here
    1. SOMERSET COUNCIL2× · 67%
    2. G4S CASH SOLUTIONS UK LIMITED1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b559

    Your fit

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    This went to SOMERSET COUNCIL. Sonar reads MID DEVON DISTRICT COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    MD
    Buyer
    MID DEVON DISTRICT COUNCIL
    Sector
    Facilities Management