BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSpecialist Debt Collection and Business Process Outsourcing Services
    Open tender

    Specialist Debt Collection and Business Process Outsourcing Services

    Tender closes
    91d
    29 Dec 2026 · in 13 weeks

    Recruit specialist debt collection agencies and BPO providers to recover outstanding domestic customer debt for United Utilities while ensuring compliance with industry standards and fair payment practices.

    🇬🇧United Kingdom· North WestPublished 9 Sept 2026· 2 weeks agoviaFind a Tender
    Tender closes
    91d
    29 Dec 2026 · in 13 weeks

    Decision brief

    4 fields
    • Contract value
      est.£43,554,267
      Pounds sterling
    • Tender closes
      29 Dec 2026
      91 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    91 days left to bid. Opened 2 weeks ago, deadline 29 Dec 2026.

    9 Sept 2026Today29 Dec 2026

    Brief

    United Utilities is seeking qualified Specialist Debt Collection Agencies and Business Process Outsourcing (BPO) providers to recover outstanding household (domestic) customer debt. Suppliers will receive customer data and be responsible for pursuing debt collection activities using Fair Payment Guidelines-compliant methods, including first and second contact attempts, doorstep visits, specialist vulnerable customer handling, final accounts, trace and collect services, low-value placements, and probate/deceased debtor cases. Collected funds and associated documentation must be remitted back to United Utilities. All suppliers must comply with applicable industry standards, demonstrate good industry practice, and establish robust compliance management and failure resolution procedures. This opportunity is critical to reducing United Utilities' debt portfolio through professional, regulated debt recovery services.

    More from UNITED UTILITIES WATER LIMITED

    4 listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    Digital Solution for Biosolids Recycling Management

    Digital software and support services platform for managing and optimizing biosolids recycling operations and compliance.

    UNITED UTILITIES WATER LIMITED
    Published 29 Sept 2026
    Engineering🇬🇧United Kingdom

    Linear Monitor Installation Services Framework

    Framework to appoint three delivery partners for deploying 15,000 battery-powered monitoring devices across United Utilities' wastewater network with optional multi-year extension.

    est.£25,000,000UNITED UTILITIES WATER LIMITED
    Published 28 Sept 2026
    IT & Software🇬🇧United Kingdom

    System Integrator for Billing and CRM Implementation

    System Integrator required to design, implement, and support a modern billing and CRM platform for United Utilities, including solution design, integration, data migration, deployment, and ongoing maintenance.

    est.£10,000,000UNITED UTILITIES WATER LIMITED
    Published 23 Sept 2026
    Research & Innovation🇬🇧United Kingdom

    Wastewater Final Effluent Monitoring Stations

    Provision of standardised final effluent monitoring stations with multiple measurement variants for wastewater treatment works across United Utilities' estate.

    UNITED UTILITIES WATER LIMITED
    Published 21 Sept 2026

    Open in Professional Services

    4 open listingsView all →
    Professional Services🇬🇧United Kingdom

    Customer Care and Security Services for Emergency Housing and Youth Accommodation

    Recruit a customer care and security service provider to manage access, safety, and support for vulnerable residents across multiple emergency housing and youth accommodation facilities.

    BLACKPOOL COASTAL HOUSING LIMITED
    Published 29 Sept 2026
    Professional Services🇮🇪Ireland

    Business Development Mentor Panel - Local Enterprise Office Monaghan

    Local Enterprise Office Monaghan is recruiting experienced business mentors to form a panel providing advisory services to local enterprises and entrepreneurs.

    est.€190,000MONAGHAN COUNTY COUNCIL
    Published 29 Sept 2026
    Professional Services🇬🇧United Kingdom

    National Apprenticeship Awards Sponsorship Services 2027-2029

    DWP is seeking a sponsorship services supplier to raise funding for the National Apprenticeship Awards from 2027-2029, with a contract value of up to £375,000 over five years.

    £375,000indicativeDepartment for Work & Pensions
    Published 29 Sept 2026
    OpenProfessional Services🇬🇧United Kingdom

    Data Protection and Information Governance Services - Harrow, Richmond and Uxbridge Colleges

    Premarket engagement for outsourced data protection and information governance services supporting three London-based colleges.

    HARROW RICHMOND AND UXBRIDGE COLLEGE
    Published 29 Sept 2026
    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f584
    UU
    Buyer
    UNITED UTILITIES WATER LIMITED
    Sector
    Professional Services