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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSpecialist Debt Collection and Business Process Outsourcing Services
    Open tender

    Specialist Debt Collection and Business Process Outsourcing Services

    Tender closes
    112d
    29 Dec 2026 · in 16 weeks

    Recruit specialist debt collection agencies and BPO providers to recover outstanding domestic customer debt for United Utilities while ensuring compliance with industry standards and fair payment practices.

    🇬🇧United Kingdom· North WestPublished 9 Sept 2026· TodayviaFind a Tender
    Tender closes
    112d
    29 Dec 2026 · in 16 weeks

    Decision brief

    4 fields
    • Contract value
      est.£43,554,267
      Pounds sterling
    • Tender closes
      29 Dec 2026
      112 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    112 days left to bid. Opened today, deadline 29 Dec 2026.

    9 Sept 202629 Dec 2026

    Brief

    United Utilities is seeking qualified Specialist Debt Collection Agencies and Business Process Outsourcing (BPO) providers to recover outstanding household (domestic) customer debt. Suppliers will receive customer data and be responsible for pursuing debt collection activities using Fair Payment Guidelines-compliant methods, including first and second contact attempts, doorstep visits, specialist vulnerable customer handling, final accounts, trace and collect services, low-value placements, and probate/deceased debtor cases. Collected funds and associated documentation must be remitted back to United Utilities. All suppliers must comply with applicable industry standards, demonstrate good industry practice, and establish robust compliance management and failure resolution procedures. This opportunity is critical to reducing United Utilities' debt portfolio through professional, regulated debt recovery services.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f584
    UU
    Buyer
    UNITED UTILITIES WATER LIMITED
    Sector
    Professional Services