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    ContractsSpecialist Debt Collection and Business Process Outsourcing Services
    Open tender

    Specialist Debt Collection and Business Process Outsourcing Services

    Tender closes
    65d
    29 Dec 2026 · in 9 weeks

    Recruit specialist debt collection agencies and BPO providers to recover outstanding domestic customer debt for United Utilities while ensuring compliance with industry standards and fair payment practices.

    🇬🇧United Kingdom· North WestPublished 9 Sept 2026· 1 month agoviaFind a Tender
    Tender closes
    65d
    29 Dec 2026 · in 9 weeks

    Decision brief

    4 fields
    • Contract value
      est.£43,554,267
      Pounds sterling
    • Tender closes
      29 Dec 2026
      65 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    65 days left to bid. Opened 1 month ago, deadline 29 Dec 2026.

    9 Sept 2026Today29 Dec 2026

    Brief

    United Utilities is seeking qualified Specialist Debt Collection Agencies and Business Process Outsourcing (BPO) providers to recover outstanding household (domestic) customer debt. Suppliers will receive customer data and be responsible for pursuing debt collection activities using Fair Payment Guidelines-compliant methods, including first and second contact attempts, doorstep visits, specialist vulnerable customer handling, final accounts, trace and collect services, low-value placements, and probate/deceased debtor cases. Collected funds and associated documentation must be remitted back to United Utilities. All suppliers must comply with applicable industry standards, demonstrate good industry practice, and establish robust compliance management and failure resolution procedures. This opportunity is critical to reducing United Utilities' debt portfolio through professional, regulated debt recovery services.

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    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f584

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    UU
    Buyer
    UNITED UTILITIES WATER LIMITED
    Sector
    Professional Services