Create Service Performance Standards for Facilities Management

This opportunity involves developing comprehensive specifications and Key Performance Indicators (KPIs) for soft services (non-core support services such as cleaning, catering, security, and maintenance). The deliverables will establish clear performance benchmarks and measurement criteria to guide future procurement activities and enhance contract management within the Estates & Facilities department. Suppliers should demonstrate expertise in service specification development, performance metrics design, and facilities management best practices. The project aims to standardize service expectations, improve accountability, and ensure consistent quality across all soft service providers.