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    ContractsEthical Debt Collection Services Pilot
    Awarded contract

    Ethical Debt Collection Services Pilot

    Awarded
    £850k
    Published 8 Jun 2026

    Tower Hamlets seeks an ethical debt collection partner for an 18-month pilot with payment based entirely on successful recovery performance.

    🇬🇧United KingdomPublished 8 Jun 2026· 2 months agoviaContracts Finder
    Awarded
    £850k
    Published 8 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £850,000
      Pounds sterling
    • Tender closed
      31 Mar 2026
      4 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • LU
      Liberata UK Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    8 Jun 2026Today31 Mar 2026

    Brief

    The London Borough of Tower Hamlets is seeking a supplier to deliver ethical debt collection services through a performance-based 18-month pilot contract using the Debt Assist product. This is a unique opportunity where the Council only pays for successful debt recovery, ensuring costs remain directly linked to performance. There are no upfront fees. The pilot will initially cover multiple debt streams including Housing Benefits Overpayments, Sundry Debts (including Adult Social Care), Parking Penalty Charge Notices, and potentially Council Tax and Business Rates. The debt portfolio may be expanded or adjusted throughout the contract term based on operational requirements. Suppliers should be experienced in ethical debt collection practices and capable of managing varied debt types for a local authority.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In this category, Tower Hamlets has awarded 1 contract to 1 supplier.

    Who wins here
    1. Liberata UK Limited1× · 100%

    Across this category, the most active winners are ATKINSALTRAD, ELIS, ELIS UK LIMITED — the field to beat, or your route in as a partner.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    c9f8a7cb-09d4-462f-a627-36a6447b68d3-901156
    TH
    Buyer
    Tower Hamlets
    Sector
    Professional Services