Digital Collections and Debt Recovery Services

This procurement seeks a supplier partnership to deliver a modern Collections & Recovery Services Framework that supports our redesigned operating model. We require flexible, scalable solutions that drive innovation and continuous improvement. The framework must deliver cost efficiency, enhanced recovery outcomes, and improved customer experience while ensuring full compliance with the Procurement Act 2023. We are modernizing our debt recovery strategy through early-stage digital collection solutions, proactive customer engagement, and data-driven interventions to reduce default rates and maximize return on investment. Successful suppliers must demonstrate proven capability in delivering effective, customer-centric recovery solutions, digital platform expertise, and strong alignment with our strategic goals and regulatory obligations. This is an opportunity to shape the future of debt recovery through innovative, technology-enabled approaches.