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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsDigital Collections and Debt Recovery Services
    Awarded contract

    Digital Collections and Debt Recovery Services

    Status
    Awarded
    Published 9 Jun 2026

    Establish a modern, flexible Collections & Recovery Services Framework featuring digital solutions, proactive customer engagement, and data-driven interventions to enhance recovery outcomes and customer experience.

    🇬🇧United Kingdom· EnglandPublished 9 Jun 2026· 3 months agoviaFind a Tender
    Status
    Awarded
    Published 9 Jun 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Financial Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    5 suppliers
    • AC
      Advantis Credit Limited
    Lead contractor
  1. OC
    ORBIT CREDIT SERVICES LIMITED
    Consortium partner
  2. US
    UK SEARCH LIMITED
    Consortium partner
  3. PC
    PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
    Consortium partner
  4. CR
    CONEXUS RECOVERY & FIELD SERVICES LIMITED
    Consortium partner
  5. Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    9 June 2026
    Awarded — no open tender advertised

    Brief

    This procurement seeks a supplier partnership to deliver a modern Collections & Recovery Services Framework that supports our redesigned operating model. We require flexible, scalable solutions that drive innovation and continuous improvement. The framework must deliver cost efficiency, enhanced recovery outcomes, and improved customer experience while ensuring full compliance with the Procurement Act 2023. We are modernizing our debt recovery strategy through early-stage digital collection solutions, proactive customer engagement, and data-driven interventions to reduce default rates and maximize return on investment. Successful suppliers must demonstrate proven capability in delivering effective, customer-centric recovery solutions, digital platform expertise, and strong alignment with our strategic goals and regulatory obligations. This is an opportunity to shape the future of debt recovery through innovative, technology-enabled approaches.

    Track record

    3 awards · 3 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In professional services, Southern Water Services Limited has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Advantis Credit Limited1× · 33%
    2. Qasr Limited1× · 33%
    3. RED C RESEARCH LTD1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-058c38
    SW
    Buyer
    Southern Water Services Limited
    Sector
    Financial Services