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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsServiceNow Licensing and Technical Services for HMRC
    Awarded contract

    ServiceNow Licensing and Technical Services for HMRC

    Awarded
    £85.9m
    Published 19 Aug 2026

    Provision of ServiceNow platform licensing and technical services to support HMRC's entire technology estate.

    🇬🇧United KingdomPublished 19 Aug 2026· 2 days agoviaContracts Finder
    Awarded
    £85.9m
    Published 19 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £85,875,000
      Pounds sterling
    • Tender closed
      21 May 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • SU
      SOFTWAREONE UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 days ago.

    19 Aug 202621 May 2026

    Brief

    This opportunity involves providing comprehensive ServiceNow platform licensing and associated professional services across HM Revenue and Customs' entire technical infrastructure. The scope includes implementation, configuration, maintenance, and support services to enable HMRC's IT operations and service delivery across all technical systems. Suppliers should have demonstrated expertise in ServiceNow solutions, large-scale enterprise deployments, and experience supporting government organizations. This is a significant contract covering licensing fees, professional services, training, and ongoing technical support for a major public sector organization.

    Track record

    36 awards · 25 winners
    Open field

    No single supplier dominates the field.

    In it software, H M REVENUE CUSTOMS has awarded 36 contracts to 25 suppliers.

    Who wins here
    1. CAPGEMINI UK PLC5× · 14%
    2. IBM UNITED KINGDOM LIMITED4× · 11%
    3. SYNYEGA LIMITED2× · 6%
    4. Equal Experts2× · 6%
    5. ORACLE CORPORATION UK LIMITED2× · 6%
    6. Tecknuovo Ltd2× · 6%

    +19 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    2cb49693-3600-4ebe-9d4a-7d5fd1d10dc9-911231
    HM
    Buyer
    H M REVENUE CUSTOMS
    Sector
    IT & Software