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    ContractsCustomer Feedback and Citizen Experience Improvement Platform
    Awarded contract

    Customer Feedback and Citizen Experience Improvement Platform

    Awarded
    £54k
    Published 30 Jun 2026

    Contract to supply the GovMetric CX customer feedback and citizen experience platform for 3 years starting July 2026, valued at £53,997.00 with optional extension.

    🇬🇧United KingdomPublished 30 Jun 2026· 2 months agoviaContracts Finder
    Awarded
    £54k
    Published 30 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £53,997
      Pounds sterling
    • Tender closed
      28 Jun 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • RS
      ROL Solutions Ltd t/a GovMetric CX
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    30 Jun 2026Today28 Jun 2026

    Brief

    This contract awards the provision of the GovMetric CX customer feedback and citizen experience improvement platform to ROL Solutions Ltd. The platform will be procured via the CCS GCloud 14 framework for an initial period of 3 years, running from 1 July 2026 to 30 June 2029, with a contract value of £53,997.00. An optional 12-month extension is available, subject to performance and continued need. The platform enables organisations to collect, analyse and act on customer feedback to improve citizen experience and service delivery.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, HULL CITY COUNCIL has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. EasyPeasy1× · 20%
    2. THE COMPLIANCE WORKBOOK LTD1× · 20%
    3. Character Counts Ltd1× · 20%
    4. ROL Solutions Ltd t/a GovMetric CX1× · 20%
    5. MRI Software Ltd1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    492d000b-2c98-4518-a014-6dfd8808536e-903968
    HC
    Buyer
    HULL CITY COUNCIL
    Sector
    IT & Software