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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsLMS Helpdesk Support Services - 2026/2027
    Awarded contract

    LMS Helpdesk Support Services - 2026/2027

    Awarded
    £34.1k
    Published 14 Aug 2026

    LMS helpdesk support service with telephone and email assistance, Priority 1 response within 15 minutes, and onsite hardware support from August 2026 to July 2027.

    🇬🇧United Kingdom· North EastPublished 14 Aug 2026· 1 months agoviaFind a Tender
    Awarded
    £34.1k
    Published 14 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £34,089
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Suppliers

    1 supplier
    • WU
      WCL UK Ltd t/a Everything ICT
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    14 August 2026
    Awarded — no open tender advertised

    Brief

    This is a call for expressions of interest for Learning Management System (LMS) helpdesk support services. The successful supplier will provide comprehensive telephone and email support on a 8am-5pm, Monday-Friday basis for a 12-month period from 1st August 2026 to 31st July 2027. Support will include: (1) Technical helpdesk assistance via phone and email with guaranteed response times of 15 minutes for Priority 1 issues and 4 hours for Priority 2 and 3 issues during business hours; (2) Hardware replacement services in accordance with the Critical Hardware Support specification; and (3) Onsite engineer visits on a next business day basis for hardware replacement only. The service will operate on an 8 hours per day, 5 days per week schedule. Suppliers should be experienced in providing reliable, responsive IT support services with clear escalation procedures and the ability to meet strict SLAs.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, MIDDLESBROUGH COUNCIL has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. BOXXE LIMITED1× · 25%
    2. IKEN BUSINESS LTD1× · 25%
    3. SECURESHIELD LTD1× · 25%
    4. WCL UK Ltd t/a Everything ICT1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e4de
    MC
    Buyer
    MIDDLESBROUGH COUNCIL
    Sector
    IT & Software