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    ContractsLMS Helpdesk Support Services - 2026/2027
    Awarded contract

    LMS Helpdesk Support Services - 2026/2027

    Awarded
    £34.1k
    Published 14 Aug 2026

    LMS helpdesk support service with telephone and email assistance, Priority 1 response within 15 minutes, and onsite hardware support from August 2026 to July 2027.

    🇬🇧United Kingdom· North EastPublished 14 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £34.1k
    Published 14 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £34,089
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Suppliers

    1 supplier
    • WU
      WCL UK Ltd t/a Everything ICT
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    14 August 2026
    Awarded — no open tender advertised

    Brief

    This is a call for expressions of interest for Learning Management System (LMS) helpdesk support services. The successful supplier will provide comprehensive telephone and email support on a 8am-5pm, Monday-Friday basis for a 12-month period from 1st August 2026 to 31st July 2027. Support will include: (1) Technical helpdesk assistance via phone and email with guaranteed response times of 15 minutes for Priority 1 issues and 4 hours for Priority 2 and 3 issues during business hours; (2) Hardware replacement services in accordance with the Critical Hardware Support specification; and (3) Onsite engineer visits on a next business day basis for hardware replacement only. The service will operate on an 8 hours per day, 5 days per week schedule. Suppliers should be experienced in providing reliable, responsive IT support services with clear escalation procedures and the ability to meet strict SLAs.

    Track record

    7 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, MIDDLESBROUGH COUNCIL has awarded 7 contracts to 7 suppliers.

    Who wins here
    1. Modaxo Parking Management1× · 14%
    2. BOXXE LIMITED1× · 14%
    3. SOFTCAT PLC1× · 14%
    4. IKEN BUSINESS LTD1× · 14%
    5. SECURESHIELD LTD1× · 14%
    6. ENERGY AUDITING AGENCY LIMITED1× · 14%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e4de

    Your fit

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    This went to WCL UK Ltd t/a Everything ICT. Sonar reads MIDDLESBROUGH COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    MC
    Buyer
    MIDDLESBROUGH COUNCIL
    Sector
    IT & Software