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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsDigital Case Management Platform for Public Service Ombudsman
    Awarded contract

    Digital Case Management Platform for Public Service Ombudsman

    Awarded
    £12.1m
    Published 26 Oct 2026

    Provision and support of a cloud-based Digital Ombudsman platform including case management, citizen engagement, and workflow capabilities with full implementation and ongoing support services.

    🇬🇧United KingdomPublished 26 Oct 2026· 1 week agoviaContracts Finder
    Awarded
    £12.1m
    Published 26 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £12,100,000
      Pounds sterling
    • Tender closed
      1 Sept 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • RE
      Reply Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 week ago.

    26 Oct 2026Today1 Sept 2026

    Brief

    This contract opportunity involves providing and supporting a cloud-based Digital Ombudsman platform for the Public Service Ombudsman organization. The platform will enable digital case management, streamline citizen interactions, manage workflows, and generate reports. The successful supplier will be responsible for platform implementation, configuration, system integration, security setup, user onboarding, and ongoing technical support to ensure optimal performance and adoption across the organization.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, Public Service Ombudsman has awarded 1 contract to 1 supplier.

    Who wins here
    1. Reply Limited1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    7c285a3f-3a02-46b0-8310-24116977d4c4-919207

    Your fit

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    PS
    Buyer
    Public Service Ombudsman
    Sector
    IT & Software