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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsManaged Debt Collection Services Framework
    Open tender

    Managed Debt Collection Services Framework

    Contract value
    £500m
    Published 26 May 2026

    Establish a Managed Service Provider framework to coordinate FCA-regulated debt collection agencies and deliver sustainable, customer-focused debt recovery services.

    🇬🇧United Kingdom· EnglandPublished 26 May 2026· 2 months agoviaFind a Tender
    Contract value
    £500m
    Published 26 May 2026

    Decision brief

    4 fields
    • Contract value
      est.£500,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    26 May 2026
    Open tender · no closing date published

    Brief

    This framework establishes a Managed Service Provider (MSP) model to oversee debt collection operations through a panel of Financial Conduct Authority (FCA) regulated Debt Collection Agencies (DCAs). The MSP will coordinate desk-based collection services to recover outstanding debts while prioritizing sustainable and fair practices, including special protections for vulnerable consumers. Core responsibilities include comprehensive management of all debt collection activities, performance monitoring using data-driven strategies, and direct engagement with debt customers. The framework includes optional services such as enforcement and litigation support, auctioneer services, and digital self-service portals to enable customers to manage repayments online. This is an ideal opportunity for experienced MSPs with expertise in managing panels of specialized debt collection providers and implementing ethical debt recovery strategies.

    Track record

    16 awards · 14 winners
    Open field

    No single supplier dominates the field.

    In professional services, Government Commercial Agency has awarded 16 contracts to 14 suppliers.

    Who wins here
    1. MEDIA SENSE COMMUNICATIONS LIMITED2× · 13%
    2. Burges Salmon2× · 13%
    3. FORVIS MAZARS LLP1× · 6%
    4. A&L Goodbody Northern Ireland LLP1× · 6%
    5. One Two Agency1× · 6%
    6. Withheld Section94 Supplier1× · 6%

    +8 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-059404
    GC
    Buyer
    Government Commercial Agency
    Sector
    Professional Services