Managed Debt Collection Services Framework

This framework establishes a Managed Service Provider (MSP) model to oversee debt collection operations through a panel of Financial Conduct Authority (FCA) regulated Debt Collection Agencies (DCAs). The MSP will coordinate desk-based collection services to recover outstanding debts while prioritizing sustainable and fair practices, including special protections for vulnerable consumers. Core responsibilities include comprehensive management of all debt collection activities, performance monitoring using data-driven strategies, and direct engagement with debt customers. The framework includes optional services such as enforcement and litigation support, auctioneer services, and digital self-service portals to enable customers to manage repayments online. This is an ideal opportunity for experienced MSPs with expertise in managing panels of specialized debt collection providers and implementing ethical debt recovery strategies.