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    ContractsLibrary Self-Service Kiosk Maintenance Services
    Awarded contract

    Library Self-Service Kiosk Maintenance Services

    Status
    Awarded
    Published 24 Aug 2026

    Norfolk County Council requires maintenance services for library self-service kiosks from October 2026 to October 2028, with potential additional card payment equipment procurement.

    🇬🇧United Kingdom· East of EnglandPublished 24 Aug 2026· 2 months agoviaFind a Tender
    Status
    Awarded
    Published 24 Aug 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • DI
      D-TECH INTERNATIONAL LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    24 August 2026
    Awarded — no open tender advertised

    Brief

    Norfolk County Council is seeking a maintenance service provider for its library self-service kiosks. The current supply and maintenance contract expires in October 2026. Rather than purchasing new units, the Council intends to extend the life of existing kiosks through a maintenance contract running until October 2028. The contract will cover ongoing maintenance and support to keep kiosks operational. Additional card payment equipment may also need to be procured during the contract term to ensure continued functionality and compliance with current payment standards. Suppliers should have experience maintaining self-service library technology and payment systems.

    Track record

    6 awards · 6 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In it software, NORFOLK COUNTY COUNCIL has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. D-TECH INTERNATIONAL LIMITED1× · 17%
    2. ITO WORLD LTD1× · 17%
    3. EVOUCHERS LIMITED1× · 17%
    4. QROUTES LIMITED1× · 17%
    5. Man and Machine Limited1× · 17%
    6. SPECIALIST COMPUTER CENTRES PLC1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ea9d

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    NC
    Buyer
    NORFOLK COUNTY COUNCIL
    Sector
    IT & Software