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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Based IT Service Management System Renewal and Expansion
    Awarded contract

    Cloud-Based IT Service Management System Renewal and Expansion

    Awarded
    £236.6k
    Published 22 Jun 2026

    Procurement for a cloud-based ITSM platform with integrated service desk, ITIL-aligned processes, CMDB automation, and no-code configuration capabilities.

    🇬🇧United KingdomPublished 22 Jun 2026· 2 months agoviaContracts Finder
    Awarded
    £236.6k
    Published 22 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £236,613
      Pounds sterling
    • Tender closed
      1 Feb 2026
      7 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • HS
      Halo Service Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    22 Jun 2026Today1 Feb 2026

    Brief

    This opportunity seeks a cloud-based IT Service Management (ITSM) solution to renew and expand current capabilities. The solution must include integrated service desk functionality, flexible ITIL-aligned processes, and a Configuration Management Database (CMDB) with out-of-the-box automation features. The platform should support established ITSM policies and processes through an intuitive, no-code interface that enables both technical and non-technical users to configure workflows without programming knowledge. Suppliers should demonstrate experience supporting enterprise ITSM implementations and provide access to experienced in-house ITSM expertise for implementation, training, and ongoing support.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, GREENSQUAREACCORD has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Halo Service Solutions1× · 20%
    2. MRI SOFTWARE LIMITED1× · 20%
    3. SPECIALIST COMPUTER CENTRES PLC1× · 20%
    4. CYSIAM LIMITED1× · 20%
    5. PHOENIX SOFTWARE LTD1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    3b46da56-6202-4dd4-a2f8-78fbf51ed261-902927
    GR
    Buyer
    GREENSQUAREACCORD
    Sector
    IT & Software