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    ContractsChildren's Complaints Investigation Service - Coventry
    Open tender

    Children's Complaints Investigation Service - Coventry

    Tender closes
    34d
    12 Oct 2026 · in 5 weeks

    Coventry City Council seeks a provider to deliver independent complaints investigation services for children across all stages of the external complaints process.

    🇬🇧United Kingdom· West MidlandsPublished 8 Sept 2026· TodayviaFind a Tender
    Tender closes
    34d
    12 Oct 2026 · in 5 weeks

    Decision brief

    4 fields
    • Contract value
      est.£602,000
      Pounds sterling
    • Tender closes
      12 Oct 2026
      34 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Lifecycle

    Open

    34 days left to bid. Opened today, deadline 12 Oct 2026.

    8 Sept 202612 Oct 2026

    Brief

    Coventry City Council is seeking a qualified provider to deliver its independent Children's Complaints Investigation service. The successful provider will support all stages of the external complaints process for children, including complaint receipt, investigation, and resolution. This service is essential for ensuring children have access to fair and impartial complaint handling mechanisms. Providers should demonstrate experience in complaint investigation, safeguarding knowledge, and ability to work with vulnerable young people. The contract runs for 2026 and will require compliance with local authority procedures and statutory requirements.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, COVENTRY CITY COUNCIL has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. CHASE SERVICES GROUP LTD1× · 33%
    2. Liberata UK Limited1× · 33%
    3. SMART DISTRIBUTION SOLUTIONS LIMITED1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f480
    CC
    Buyer
    COVENTRY CITY COUNCIL
    Sector
    Professional Services