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    ContractsRobotic Process Automation and ServiceNow Resource Staffing Framework
    Open tender

    Robotic Process Automation and ServiceNow Resource Staffing Framework

    Contract value
    £32m
    Published 26 May 2026

    Recruit experienced RPA developers and ServiceNow consultants through a pre-established framework to support Post Office's automation and digital service platforms.

    🇬🇧United Kingdom· EnglandPublished 26 May 2026· 2 months agoviaFind a Tender
    Contract value
    £32m
    Published 26 May 2026

    Decision brief

    4 fields
    • Contract value
      £32,000,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    26 May 2026
    Open tender · no closing date published

    Brief

    This framework agreement provides two separate resourcing solutions for Post Office Limited. Lot 1 focuses on Robotic Process Automation (RPA) support, requiring an accredited Blue Prism Developer and business operations resource to design, develop, manage, and maintain automation workflows and IT service enhancements. Responsibilities include overseeing the complete automation estate, performing database maintenance and archiving, managing service accounts, monitoring systems, handling incidents, applying patches, providing application support, and managing Windows infrastructure. Lot 2 establishes a pre-qualified supplier panel for ServiceNow platform resource augmentation, covering ongoing business-as-usual support for the Post Office Platform Team, temporary resource for project delivery, and outcome-based service delivery. Both lots aim to improve operational efficiency, scalability, cost-effectiveness, and service agility while maintaining industry-standard development and management practices.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, POST OFFICE has awarded 1 contract to 1 supplier.

    Who wins here
    1. ESCHER SOFTWARE SERVICES UK LIMITED1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, SOFTCAT LTD - FCA — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a4ce
    PO
    Buyer
    POST OFFICE
    Sector
    IT & Software