Out-of-Hours Mental Health Support Service (The Sanctuary)

The Sanctuary is an out-of-hours mental health service providing crisis support and emotional distress relief for individuals aged 16 and over across Bristol, North Somerset, and South Gloucestershire. Based at Gloucester House, Southmead Hospital, the service operates Thursday to Monday, 5pm to midnight, with face-to-face support available from 6pm onwards. Service offerings include one-to-one counseling sessions, quiet spaces, therapeutic activities, and light refreshments. Users can access up to three pre-booked preventative support sessions to help manage mental health proactively. Staff are trained to signpost service users to additional mental health resources and specialist services, and can attend professional meetings as needed. This procurement opportunity seeks suppliers to deliver or support this critical mental health provision, helping reduce crisis presentations and supporting vulnerable young people and adults during out-of-hours periods.