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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCall Monitoring and Out of Hours Responsive Repairs Service
    Awarded contract

    Call Monitoring and Out of Hours Responsive Repairs Service

    Awarded
    £14m
    Published 9 Jun 2026

    Housing 21 is procuring a call monitoring and optional out-of-hours repairs service for up to 10 years through a restricted tender process.

    🇬🇧United KingdomPublished 9 Jun 2026· 4 months agoviaContracts Finder
    Awarded
    £14m
    Published 9 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £14,000,000
      Pounds sterling
    • Tender closed
      31 Oct 2025
      11 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • AC
      APPELLO CARELINE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    9 Jun 2026Today31 Oct 2025

    Brief

    Housing 21 is seeking a contractor to provide call monitoring services and potentially out-of-hours responsive repairs handling. The contract will be awarded through a restricted tender process and will run for an initial 5-year period, with optional extensions of 2 years, 2 years, and 1 year (total potential contract value of 10 years). Interested suppliers should have experience in residential care call management and emergency repairs coordination to support Housing 21's service delivery operations.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, HOUSING 21 has awarded 2 contracts to 1 supplier.

    Who wins here
    1. APPELLO CARELINE LIMITED2× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb-901350

    Your fit

    Could you win the next one?

    This went to APPELLO CARELINE LIMITED. Sonar reads HOUSING 21's work like this against your business — who holds it, and whether you could compete or partner next time.

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    H2
    Buyer
    HOUSING 21
    Sector
    Professional Services