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    ContractsCouncil Tax Call Handler Services
    Awarded contract

    Council Tax Call Handler Services

    Awarded
    £325k
    Published 5 Oct 2026

    Supply of experienced call handlers to support Council Tax customer contact, recovery activities, and administrative functions to maintain service performance standards.

    🇬🇧United KingdomPublished 5 Oct 2026· 4 weeks agoviaContracts Finder
    Awarded
    £325k
    Published 5 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £325,023
      Pounds sterling
    • Tender closed
      5 Aug 2026
      2 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • NS
      NEC SOFTWARE SOLUTIONS UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 weeks ago.

    5 Oct 2026Today5 Aug 2026

    Brief

    The Council Tax and Benefits Service is seeking additional telephony resources to manage the increased volume of customer enquiries, recovery activities, and administrative tasks. This opportunity requires qualified call handlers to support the revenues and recovery functions, enhance customer service delivery, and help maximize Council Tax collection and revenue recovery. The successful supplier will provide trained call handling staff to manage inbound and outbound customer contacts, assist with recovery follow-ups, and support administrative duties related to Council Tax services. This engagement is available through the VAS RM6259 framework agreement.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, LONDON BOROUGH OF NEWHAM has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. CHKS LIMITED1× · 33%
    2. VENN GROUP LIMITED1× · 33%
    3. NEC SOFTWARE SOLUTIONS UK LIMITED1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    2221a0f1-4b88-49a1-ac28-0e413787b9c0-916502

    Your fit

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    This went to NEC SOFTWARE SOLUTIONS UK LIMITED. Sonar reads LONDON BOROUGH OF NEWHAM's work like this against your business — who holds it, and whether you could compete or partner next time.

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    LB
    Buyer
    LONDON BOROUGH OF NEWHAM
    Sector
    Professional Services